Site rules

1. Be respectful

1. 1a.No harassment, threats, hate speech, bullying, or deliberately abusive behaviour.
2. 1b.Disagreements are fine, but personal attacks, baiting, and hostile pile-ons are not.
3. 1c.Do not post content intended to embarrass, dox, intimidate, or target another person.

2. Keep information accurate

1. 2a.Dealership edits, comments, notes, parking guidance, and location details should be truthful, relevant, and based on genuine knowledge or experience.
2. 2b.Do not knowingly post false information, misleading warnings, fake closures, invented restrictions, or copied rumours presented as fact.
3. 2c.If you are unsure, say so clearly instead of presenting uncertain information as confirmed.

3. Use comments and visitor messages properly

1. 3a.Comments and visitor messages should stay relevant to the page, the member, or the topic being discussed.
2. 3b.No spam, repeated self-promotion, nonsense posting, or flooding threads/messages.
3. 3c.Do not use profile posts or comments to harass staff, chase disputes across the site, or provoke other members.

4. Photo and upload rules

1. 4a.Only upload photos you are allowed to use and that are appropriate for the site.
2. 4b.Do not upload illegal content, explicit material, private documents, someone else’s sensitive personal data, or images intended to shame individuals.
3. 4c.Keep uploads relevant to dealerships, transport operations, parking/access guidance, or legitimate community use of the platform.

5. Accounts and identity

1. 5a.Use one genuine account for your own participation unless staff explicitly approve otherwise.
2. 5b.Do not impersonate another person, company, dealership, moderator, or member of staff.
3. 5c.Do not create accounts to evade restrictions, bans, rate limits, moderation actions, or feature gating.

6. Use site features in good faith

1. 6a.Reports should only be used for genuine rule issues, safety concerns, abuse, or content that needs moderator review.
2. 6b.Likes, votes, ratings, watches, and other engagement features must not be manipulated through fake accounts, coordinated abuse, or automated behaviour.
3. 6c.Do not scrape, spam, probe, attack, or automate the site in ways that harm performance, bypass controls, or undermine security.

7. Privacy and sensitive information

1. 7a.Do not post private phone numbers, personal email addresses, home addresses, staff rotas, access codes, or other sensitive information unless it is clearly appropriate and lawful to share.
2. 7b.If a detail could expose someone personally or create a safety risk, leave it out or contact staff instead.
3. 7c.Respect profile privacy settings and do not try to pressure other members into sharing private details.

8. Rules shaped by CTHub features

1. 8a.Dealership pages: keep edits factual and operationally useful. Do not use them for grudges, review-bombing, or unrelated complaints.
2. 8b.Parking guidance and important notes: these are high-impact features for drivers, so accuracy matters. Guesswork, joke entries, or stale warnings presented as current may be removed.
3. 8c.Questions and answers: keep responses helpful and on-topic. Repeated low-value or misleading answers may be moderated.
4. 8d.Visitor messages and profile interaction: use them for normal community interaction, not targeted abuse, spam, or public call-outs.
5. 8e.Locations and maps: only add locations that are real, relevant, and safe to publish. Do not add misleading pins or sensitive sites that should not be public.
6. 8f.Awards, reactions, and contribution systems: do not manipulate these systems through fake activity, trading reactions, or self-boosting behaviour.

9. Forum rules

1. 9a.Keep forum threads in the correct category and use clear thread titles that match the topic.
2. 9b.Stay on topic within each thread. If the conversation changes direction, start a new thread instead of derailing the existing one.
3. 9c.Do not post duplicate threads, bump threads repeatedly for attention, or flood the forum with low-value replies.
4. 9d.When replying to or quoting another post, keep quotes relevant and do not edit them in a misleading way.
5. 9e.Do not use the forum to advertise, recruit, sell, or self-promote unless the post is clearly allowed by staff or by the category rules.
6. 9f.Follow moderator instructions in forum threads. Threads or replies may be edited, moved, locked, or removed to keep the forum readable and useful.

10. Forum user ranks

Forum user ranks are based on total contributions across the site. The highest matching rank is shown under your name in forum posts unless you have an active custom user title.

1. 10a.0+ contributions: New Member
2. 10b.1+ contributions: First Steps
3. 10c.15+ contributions: Contributor
4. 10d.30+ contributions: Active Contributor
5. 10e.60+ contributions: Regular Contributor
6. 10f.100+ contributions: Dedicated Member
7. 10g.200+ contributions: Trusted Contributor
8. 10h.350+ contributions: Site Regular
9. 10i.500+ contributions: Community Builder
10. 10j.750+ contributions: Route Planner
11. 10k.1,000+ contributions: Delivery Specialist
12. 10l.1,500+ contributions: Logistics Expert

11. Enforcement

1. 11a.We may edit, hide, remove, restrict, or review content that appears to break these rules or put the platform at risk.
2. 11b.Accounts may be warned, limited, suspended, or permanently banned depending on severity, repetition, and risk.
3. 11c.Serious cases may include abuse, impersonation, ban evasion, privacy breaches, illegal material, or attempts to compromise the site.

12. Related pages

1. 12a.For legal conditions of use, see the Terms of Service.
2. 12b.For privacy and cookie details, see the Privacy Policy and Cookie Use page.
3. 12c.If you need help or want to raise a concern, use the Contact page.
4. 12d.Last updated: 24 April 2026.